FAQ

List of frequently asked questions on our childcare management solutions

The Childcare Services team made a list of frequently asked questions (FAQ) on the usage of our management softwares for coordinating offices, day care centres and other types of childcare centres. If you cannot find the answers to your questions below, please contact us!

Do I have to buy all three modules?

No. Childcare Services modules can be bought individually. You can decide to add other modules later on, as needed.

Is the service contract compulsory?

No. However, it is highly recommended so that you can get the necessary technical help and updates.

Where is the database?

The database is on your server and can be shared among several workstations.

You are responsible for backing it up regularly in order to avoid data loss due to fire, robbery or your computer’s malfunction.

Can the data of my system be transferred?

Of course! Any information within an Excel file can be integrated into our software. Other formats may be transferred. Contact one of our consultants to obtain more information about transfer feasibility.

Can your software interact with my financial institution?

The Electronical Fund Transfer option lets you make direct deposits into the employees’ or HCPs’ accounts of employees or of HCPs, as well as obtain pre-authorized payment of childcare fees from parents’ accounts. You can also pay your suppliers’ invoices by electronic fund transfer.

What are the delivery times?

The software is delivered by within a few days.

As far as installation is concerned, it is done in a few minutes. You can contact us for assistance, if necessary.

Is there any documentation available for this software?

Yes. Use of the software is very well documented in both English and French. Several guides are also available on various specific subjects, such as how to produce year-end reports.

Online help and knowledge base (FAQ) are also available.



Please contact us if you have any further questions: 1 800 463-5066